• Dragonfly Hotel Bury St Edmunds is a part of Surya hotels
  • Symonds Road, Bury St Edmunds Suffolk IP32 7DZ
  • 01284 760884
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Gift Voucher’s Terms and Conditions

Validity

  • Valid for 12 months upon which voucher expires and cannot be refunded/used.

Availability of Rooms

  • This Voucher is for a Standard or Superior (Whatever the case may be). Upgrades are available at a surcharge. Please book as early as possible to ensure the dates are available before the expiry date listed on your voucher.

How do I make my Reservation?

  • To redeem your gift voucher, please email or call the hotel. We recommend you book as far in advance as possible to ensure your chosen dates are available for your over night stay.
  • We recommend you to book your table in advance for your tea voucher redemption.
  • You must bring the original voucher with you when you arrive at The Hotel.  Vouchers which have been altered will not be accepted.
  • In the event of cancellation or amendment to your booking please contact The Hotel no less than 48 hours prior to your reservation to avoid a cancellation charge or the invalidation of your voucher. This is only a guideline and we advise you to book as early as possible to ensure that dates are available before the expiry date listed on your voucher.  All bookings are subject to availability.

Vouchers for Drinks

  • In addition to other terms, we operate a challenge 25 policy. To redeem this voucher for (or purchase) an alcoholic beverage, you must be 18+ years old. We will ask for ID to prove your age if you are lucky enough to look under 25.
  • For your safety, we reserve the right to refuse to serve you if you appear heavily intoxicated.

Terms & Conditions

  • Your voucher will be valid for 12 months
  • This Voucher features a Unique Reference ID code, may only be redeemed once, may not be exchanged for Cash, may not be part-used, replaced if lost or stolen.
  • Please quote the gift Voucher ID reference when reserving your experience with the Hotel.
  • You must bring the original voucher with you when you arrive at The Hotel.  Vouchers which have been altered will not be accepted.
  • Subject to availability.
  • Restrictions may apply on certain dates.
  • Terms and Conditions subject to change.
  • Vouchers are not redeemable on Valentines Day, Christmas Day, Boxing Day, New Year’s Eve and New Years Day.